We originally purchased this mattress in December, 2016. The top and side layers broke down in the spots where we sleep within 9 months and our backs were sore from sleeping on it. It was replaced under warranty in September, 2107. We have been sleeping on the 2nd one for approximately 9 months and are in process of filing another warranty claim. Seems to be the same problem approximately anyway. This time, it's noticeably sagging on top and bulging out on the side. Very disappointed! These are expensive!!!
HollySunnyvale, CA
2nd one is junk; 1st one already replaced under warranty
Cons:
User also said: Poor quality; 2nd one; top layer is breaking down and side is sagging- Back Support
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
So funny you are saying that about the sagging on the sides. I was just at Mattress Firm looking at this mattress and noticed in the store the same thing, the sides were sagging. When I asked my salesman about it he said he will call to inquire why that is happening. He said he will call his manager and did. He explained to his manager I was asking why this was happening and he put me on speaker phone to hear the manager say "the only time this would happen is if it was stored on its side for a longer period of time in the heat. Since I am in Fl. thought, oh maybe. But now that I am reading this I will stand clear of this model. Sorry to hear you are going through this.