wish i would have never purchased
richard sCanton, OH
horrible mattress
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (3)
Bought this too and hated it...
It’s a terrible mattress. Starting caving in the middle after 6 months and I am an average sized male. DO NOT BUY!!
This was an expensive mattress, but from the outset it was very difficult for me to get up and out of the bed because the mattress was too soft and mushy. Within 6 months of purchasing the mattress we started noticing craters (where we laid) and it just got worse from there. This is not the kind of mattress that one could flip over so we rotated it. The same situation occurred. It got so bad that I would wake up from fitful sleep crying from the horrible pain in my lower back. We filed a warranty claim with Mattress Firm in Glen Carbon, IL and 2 weeks later we were informed that we had no recourse. They cited several reasons of how they came to that conclusion, they were as follows: They determined from the photos that we submitted that the craters did not meet the manufacturer's standards and were considered normal body impressions. These craters were so deep that my husband had to extract me in the morning. They also stated that we had purchased an incompatible box spring to support the mattress. We followed their advice and purchased an adjustable foundation (not a box spring).The warranty had indeed expired, although we submitted our claim at 18 months after purchase. I thought they might consider a substantial discount on a different mattress in order to retain a loyal customer. One of the employees admitted to me that this particular mattress had so many complaints about it that they pulled it from the sales floor.subsequent to our purchase. This true confession came about only after I showed them what I had found on the internet about the mattress. We will never do business with Mattress Firm ever again. Anonymous customer (submitted 8/8/20)