I purchased what I was told was the top of the line Serta memory foam mattress. I had wanted to purchase the Tempur Pedic mattress, but was told that this mattress was much better. I paid over $1500 for this mattress and was given a 90-day comfort guarantee. After 3 nights of sleeping on this mattress my back was killing me. I went back to the store to complain, but was told that nothing could be done for at least 45 days. The salesman told me that my back hurt because I was not used to sleeping on memory foam. I returned to the store several times after that, but was always told to come back and after 45 days and they would exchange the mattress. When I returned to the store after the 45 days, the original salesman had been fired and I was told that there was nothing that they could do for me. I got rid of the mattress and when I took it off the bed all the insides dropped to the bottom of the mattress. The foam had just disintegrated. Now I am just out the $1559 I paid and I had to purcahse another mattress.
Betty HRobertsdale, AL
BIG SINKER!!
Pros:
User also said: The mattress looks good.- Appearance
Cons:
User also said: The Mattress sinks when you lay on it. Gives no support at all.- Product Quality
- Retailer Service
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated