showed pictures to Serta for warranty and they said it had to be 1.5 inch sag, this matress has been sleep on for 8 months and there is a hump in the middle and sags at the place where we lay. The Brick...where we bought it is coming to look at it for warranty. Will not buy another Serta Mattress. Our 12 year old mattress was not this bad!!!
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft