Wanted for years to get a Serta mattress and this has been a huge disappointment. The pillowtop has rolled up in places and the springs under our backsides feel like they have collapsed. This keeps you from being able to sleep comfortably for any long period of time. Neither of us are large people ( I weigh 183 and my wife about 150) so there is no reason for what has happened to this mattress. Has anyone else had this problem?
MikeSpartanburg, SC
Help! Pillowtop and springs have given up!!!
Cons:
- Overall Comfort
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Thank you for your question. Have you contacted your retailer? They are authorized to provide warranty services. If they are no longer in business or if you have moved, please contact our team at 1-888-557-3782 for those services.