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Salvatore SFort Mill, SC

Will never purchase anything from America's Mattress

We purchased a Serta king mattress from America's Mattress in February 2022. Went to the location where we purchased it to place a warranty claim and was told we need to do it on line. We went home and filed a warranty request as the mattress is sagging, despite rotating it every couple of weeks. I received a reply and was sent documents I needed to fill out and was told there is a $69.00 non- refundable fee to file and for the inspector to come to our home and inspect the mattress to check if the mattress sagged at least 1.5 inches (our mattress sags more than that). I told the rep that this mattress is still brand new and have never of a fee to file a warranty. NEVER EVER WILL I BUY ANYTHING FROM THIS STORE.

Cons:

  • Issue Resolution
  • Return Policy
  • Surface Integrity

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

2 / 5
PoorPressure Relief

Frequent pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

2 / 5
Poor"Coolness"

Often sleep hot due to this mattress


Value

4 / 5
GoodValue

Good value for the money

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft