We purchased a Serta king mattress from America's Mattress in February 2022. Went to the location where we purchased it to place a warranty claim and was told we need to do it on line. We went home and filed a warranty request as the mattress is sagging, despite rotating it every couple of weeks. I received a reply and was sent documents I needed to fill out and was told there is a $69.00 non- refundable fee to file and for the inspector to come to our home and inspect the mattress to check if the mattress sagged at least 1.5 inches (our mattress sags more than that). I told the rep that this mattress is still brand new and have never of a fee to file a warranty. NEVER EVER WILL I BUY ANYTHING FROM THIS STORE.
Salvatore SFort Mill, SC
Will never purchase anything from America's Mattress
Cons:
- Issue Resolution
- Return Policy
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft