This bed felt good when we tried it in the store. Had it less than 4 mo. and it is already showing impressions where we lay. My husband and I are small people, this should not be happening. The store is sending out another mattress. I have 2 other family members that have also purchased mattress from Rooms to Go, they are also small people. one is on her 4th replacement and the other is on her 3rd and they are all different brands of mattress. What is going on with these mattresses? I am not happy with this, the store does not want to return your money and you have to try to replace the mattress, something needs to be done to help the customers!!
PatMoss Point, MS
Bad experience!
Pros:
- Localness
- Edge Support
- Motion Isolation
Cons:
- Overall Comfort
- Overall Durability
- Product Consistency
- Overall Support
- Surface Integrity
- Overall Value
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi, Pat. Did the replacement mattress work out for you? If you need further assistance, please email us at socialmedia [at] serta [dot] com and we'll be happy to help.