The bed had developed impressions for both my wife and I. We are not heavy, low bmi. Past year back has been bad and now we have figured it is the bed. The bed is bad and it should have lasted 10 years we got about a year from it. No chance of a warranty because the smart people at Serta knew that their measurements of over 1.5" sag is from material top - The material top floats on tension and would never sag like the underlying surface. Serta Verano - horrible.
ScottWest Chicago, IL
Good to BAD in a year. Waste of Money
Pros:
- Edge Support
- Motion Isolation
Cons:
- Overall Comfort
- Overall Durability
- Long-Term Comfort
- Long-Term Support
- Overall Support
- Surface Integrity
- Overall Value
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
they will not return my bed it has not even been 4 months and it is sagging so upset they said to wait a month to have another tech come check it out i am so mad about this i can see and feel the difference
We had a three kings, all of them did what your did. We have a ridge going down the middle so we role to the edges. They will not replace it as nothing is wrong with it.