I purchased my mattress at JCPenney. It is less than 5 months old. It has a hump in the middle of the mattress. With this hump in the middle it causes you to roll and sleep on the edge of the mattress. JCPENNEY does not want to help with this issue. I ADVISE NOT TO BUY THIS MATTRESS OR BUY FROM JCPENNEY! SAD TO SAY BUT SHOP ELSE WHERE!!!
Review left on Jul. 9 2015
Comments (1)
Official Response
HI, Julie. Thanks for sharing your review. If your mattress has a defect covered by warranty, the mattress will be replaced. You can download a copy of our warranty brochure here: https://www.serta.com/customer-care/warranty-registration An inspection will determine what's going on with your mattress and whether or not it should be replaced or if there is another way address this issue. We'd like to know more about your conversation with your retailer so we can determine how to best assist you from here. Please email us at socialmedia [at] serta [dot] com.