I am extremely disappointed in the denied claim results. An…

I am extremely disappointed in the denied claim results. And the thought that I intentionally paid $79.99 for a professional rep’ to come into my home to get accurate measurements needed regarding my claim, just adds fuel to the fire. The fact that the representative measured a “3 inch slump” in my Serta Mattress, (which was purchased less than two years ago from Mattress Firm) somehow became irrelevant, and more focus was placed on my box-spring. My box-spring is made of solid wood planks with a fabric covering. And since my claim was denied, this leads me to assume that there was no consideration that the “almost 1-inch give-way measurement” of the fabric that covers my box-spring, could have been caused by the slump in the default of the Serta Mattress; Something that is definitely worth pondering! I have been using and know have to continue using a folded blanket and heavy throw in the slump of my Serta Mattress to support my back, shoulders and neck. Very Disappointed with this outcome.