Caved in and the manufacturer sent someone out to check it. They actually fluffed up the mattress and bounced it up and down to get it to be more full before they measured it. It have caved in 3/4 inches lowerer than the rest of the mattress after the fluffing and they said it was not defective. I fall into a hole every night and can't sleep. Never had back problems and now I do. Last mattress we had for over 10 years. No problems just wanted to from queen to king. :-( Bought it at Macy's. Don't recommend them either.
LaurieDenver, CO
Do not buy this mattress
Cons:
- Back Support
- Retailer Service
- Surface Integrity
- Warranty Claims
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Don't knowValue
Don't know or not sure
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft