l will NEVER BUY a Serta again!! Had this 4 months and my husband impression was so bad. He is 220 pounds and not overweight! I called Serta and they said take pic and fill out form online. they said pics didn't go through so I told them to send someone out and see, they said they would and no phone call back to set up appointment. I've had neck surgery during this process and sleep better in a recliner to this very day. A mattress topper on the floor is better than this mattress! SAVE YOUR MONEY AND BUY SOMETHING ELSE! Do not buy a mattress on QVC either!
KarenGarrison, KY
Impressions so bad at 4 months and warranty is a joke!
Cons:
- Responsiveness
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft