Female avatar
SherryRoanoke, VA

The mattress sags in on both sides. Has a big hump in the...

The mattress sags in on both sides. Has a big hump in the middle and I feel off balance .you can see the sags when you make up the bed. The seller was not sympathetic and basically let me know that if it did not measure at least a inch and a half Serta would not do anything.

Cons:

  • Customer Service
  • Surface Integrity

Ratings from this Sleeper

Back Support

4 / 5
GoodBack Support

Rarely have back aches or stiffness related to this mattress

Pressure Relief

4 / 5
GoodPressure Relief

Infrequent pressure point soreness or loss of circulation


Sleep Quality

2 / 5
Slightly worseSleep

Sleep slightly less soundly or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

3 / 5
FairValue

Fair value for the money

Warranty Service

3 / 5
FairWarranty Service

Moderately satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft