Female avatar
Ellen

HORRIBLE

I was really looking forward to sleeping on my new mattress after months of sleeping on an old worn mattress and a lot of research. I tried several mattresses at the store and the Brooke Chase was the MOST comfortable and felt like it supported me. It was delivered on July 9th, 2016 and regretfully I haven't a had a single restful night since. I frequently wake up during the night, am experiencing a tremendous and unprecedented increase in the amount of pain throughout my body, including arms, neck, shoulder upper and lower back, an increase in headaches regardless of sleeping position and never a sense of having slept soundly. The foam top feels lumpy and actually aggravates pressure. I was hoping I just needed to break it in, but I will be looking to exchange/return it for another mattress. I did not have this level or frequency of pain/discomfort on my old mattress despite it's age and wear.

Cons:

User also said: too soft, too lumpy, not comfortable at all
  • Overall Comfort
  • Soft Comfort
  • Overall Support

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

2 / 5
PoorPressure Relief

Frequent pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

3 / 5
FairValue

Fair value for the money

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response

Thank you for taking the time to share your review. We are sorry to hear you aren't satisfied with your mattress. Please keep in mind that it will take some time for your body to adjust to the comfort and support of a new mattress. If you still believe this mattress isn't for you, we recommend reaching out to your retailer to discuss their exchange/return policy. We see that one of the cons is that the mattress is too soft. We would recommend in the future looking into a plush mattress which would be a little firmer than a Euro Top.

By Serta Care on September 21, 2016