This mattress is entirely too soft. My opinion is that the pillow top is too plush inhibiting proper back support. Everyone that sleeps on this mattress complains of lower back pain in the morning. Even though I was assured the memory foam would not trap heat, it does indeed generate too much heat at times. After 4 years of lower back pain, and my body forming an obvious impression in the memory foam, it's time to buy another mattress with a firmer feel. I'm angry I paid for a higher end mattress that has to be replaced in 4 years! Note to mattress manufacturers: designing fancier unnecessary options in mattresses ie: memory foam, latex, pillow tops etc., is only causing more confusion and discomfort for the consumer. We know it's just a way for you to mark up the cost of a mattress & deliver more to your bottom line. Infuriating.
N MSanta Monica, CA
Burdened with Back Pain
Pros:
User also said: I don't like anything about this mattressCons:
User also said: Too soft, not enough back support, memory foam shapes to your body and traps heat, causes lower back pain.- Overall Support
- Surface Integrity
- Temperature Control
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
Official Response
Hello. We are very sorry to hear about your experience, and we hope to share some information with you that you will find helpful. All Serta mattresses are made with advanced support systems, each designed to provide your back and body with proper support. We make a range of mattresses, from very firm to luxuriously soft. If you choose a mattress that is not the right match for your body's needs (in this case, it sounds like your mattress is just too soft for you), you may find it difficult to get comfortable while you sleep. This does not mean that the support system in the mattress is not working; it is more likely that you need a different level of comfort to work with your body. For you, we'd recommend a plush or firm mattress versus the pillow top, since the softness from a pillow top which has additional comfort layers may not work for you. We do understand your frustration and if you'd like further assistance, please email us (https://www.serta.com/contact/).