I went back to the store to talk to the salesman about switching out the bed (in a wheelchair) and was made to feel like I was bothering the salesman and told it would go against his record and made to feel bad.I am a 72 year old woman with spinal stenosis on a limited income. I was told there was this wonderful guarantee , at the time of purchase, where if it wasn't comfortable, I could switch it out for another mattress. The salesman made me feel terrible. I came home, and put a memory foam topper on my new mattress and until today, that is the only way I can sleep on it. The support was not good for my back due to my back problem. I explained that to the salesperson when I purchased the mattress. I will never buy anything at that store again.
Caroline MClarkston, MI
Within one week of sleeping on bed I was in worse pain
Pros:
- Allergen Resistance
- Assembly
- Delivery Service
- Delivery Speed
- Overall Durability
- Edge Support
- Natural Materials
- Overall Value
Cons:
- Overall Comfort
- Customer Service
- Pressure Relief
- Retailer Service
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.