I have had this bed for under 2 years and I wake up every morning with a back ache due to a sagging hole that has developed where I sleep. I am extremely disappointed, especially since it cost me $1400.00. I am filing a claim to see what kind of a response I get from Serta!
SharonSyracuse, NY
Poor quality
Cons:
- Back Support
- Overall Durability
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
This is the worst mattress. Within 1 year this mattress had staring creating large ripples in the mattress and caving in in the middle. This was quite surprising to me being that I'm only about 150 pounds and my husband 165-170. We invested over 1800 dollars in this mattress and 4 year have done nothing but, cause severe backache for the both of us. I want my money back.