Very disappointed. Was told it was a plush mattress but feels firm. Having hip, back & shoulder discomfort. Would not recommend this mattress.
DianneFalconer, NY
Does not feel like a plush mattress
Pros:
- Edge Support
- Motion Isolation
- Surface Integrity
Cons:
- Overall Comfort
- Firm Comfort
- Pressure Relief
- Overall Support
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (4)
Official Response
Hi Dianne - thanks for choosing Serta and we hope that we can assist you in resolving this issue so you are sleeping comfortably. The type of discomfort you are experiencing can happen if you have selected a mattress that's not the right "comfort match" for your body's unique comfort needs. We suggest reaching out to your store of purchase to discuss your exchange options to see if you can switch to a different level of comfort.
I have but they said it was one of the most plush mattresses they carry & there was nothing more they can do for me. I chose this on a reselect so am done as far as they are concerned. Have never written a review or complained before in my life. Very disappointed. Out a lot of money.
Official Response
Dianne, we will be happy to look into this to see if we can assist you. Please email us at socialmedia [at] serta [dot] com if you'd like to connect.
I will contact you. I appreciate your response.