We filed a claim with the retailer where we purchased the mattress and showed the two hollows that my husband and I were sleeping in with the island bump in the middle. Claim was denied. Very dissatisfied with this mattress and the non-existent customer service-
JuelleGermantown, TN
After less than 2 years this mattress lost it's support
Cons:
- Customer Service
- Long-Term Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
We purchased an i Series Serta in November, 2017. Have the same issue with the dip on the sides and the 'island' in the middle. We submitted pictures and a claim after sleeping on this mattress for just over one year. Our claim has been approved and are eligible for a replacement. However, we are not happy with this mattress and don't really want the same mattress with the same issues. Gail Glover March 22, 2019