Not worth the money huge disappointment. I've had my bed 8 months, now i am out looking for a new bed. Customer service said there was nothing they could do, suggested I rotate more often which doesn't help. If you want a bed that feels like a 30 year old spring matteres this is the bed for you. I have arthritis I bought it thinking it would help me feel better.
Karen WBartlett, IL
Firm but conforms
Pros:
User also said: Supports the areas that need support.Cons:
User also said: None- Soft Comfort
- Surface Integrity
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
GoodValue
Good value for the money
Warranty Service
Not Rated
Comments (2)
Official Response
We are very sorry to hear this, especially since we've heard from many that own this particular model that they are happy with it. It may be that you need a different level of comfort to work with your body, and perhaps something firmer. We will be happy to help you and you can reach us via email (https://www.serta.com/contact/).
Serta was quick to contact me. We are working together to see if it may be a defect that can be corrected as a warranty issue. My faith in Serta is restored.