We bought this mattress because our sales person spoke so highly of it. It slept good for a few months. Then we began to have this roll off the side feeling. We have had the dealer look at it on 2 occasions with absolutely no follow up after they leave. Nothing has been done to help. We are now looking at the mattresses to buy. Very bad feeling toward the dealer as well as Serta.
WayneGreer, SC
Poor service
Pros:
- Initial Comfort
Cons:
- Edge Support
- Retailer Service
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft