We bought this mattress set thru Sam's Club and had it delivered the end of June. Initially it was fine. I did notice in a few months sagging and since there is no way to turn it over tried to reverse the top to bottom part. I will state for the record, this is a second home and as such the bed is not used daily. I am 115 lbs and my husband is 250 lbs. The indent is on both sides. It has a guarantee of 10 years and it can't keep its shape less than 6 months. I feel like I am in a hole and it makes it hard to turn over. If you want a product that does not stand up, it is for you. I paid $1700 and have now contacted Sam's Club to return it and refund my money. Let's see what happens. If Serta doesn't stand behind this, I am hopeful that Sam's Club will.
JamesSmithtown, NY
SAGS and leaves body impression in short time
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft