My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
Robin WCarleton, MI
My husband and I are heavy, the middle of the mattress fe...
Pros:
- Assembly
- Localness
- Conforming
- Customer Service
- Delivery Cost
- Delivery Service
- Edge Support
- Financing
- Initial Support
- Maneuverability
- Motion Isolation
- Natural Materials
- Product Consistency
- Professionalism
- Quick Response
- Responsiveness
- Sales Pressure
- Shopping Efficiency
- Smell
- Sound
- Surface Integrity
- Temperature Control
- Thickness
- Transparency
Cons:
- Center Support
- Dual Comfort
- Overall Durability
- Flip-Ability
- Long-Term Comfort
- Long-Term Support
- Product Information
- Repositioning
- Slow Response
- Overall Support
- Overall Value
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.
you have a broken frame or a terrible frame that is allways the cause of roll together