Right away I noticed a huge difference in the bed they delivered and the one I tried in the showroom. After confirming it was the same model and the one I ordered and tried, I was told there is a break-in period. So I accepted that and learned to live with it. Started having back pain and only in the a.m. Had to get out of bed the moment I woke up because it hurt so bad. Went to a chiropractor thinking maybe I didn't something to it. It didn't help. Stayed with an aunt for several weeks and noticed my back didn't hurt. Called where I bought the bed and, even though its been longer than the 120 days, they offered an exchange. There are two troughs on each side, even though we rotate the bed every 1-2 months. We are not large people. The bed is 9 months old and I noticed the indents several months ago.
SallyWilmington, NC
Harder than the showroom bed
Cons:
- Back Support
- Initial Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft