Not worth the money

We bought our bed in May 2017 so have had it for about 11 months. We had wanted one for a long time after my husband slept on one at a hotel. We went to the store, had a nice salesperson and decided on the p5. We loved it in the store. So soft and plush. We were offered an “outlet p5 that is exactly the same as the store p5” to save us some money so we thought “Why not?” Upon delivery it was quite obvious it wasn’t exactly the same, thin, sagging in the middle and so uncomfortable. So I called customer service, spoke with 3 different agents who all stated “It’s exactly the same as the p5”. After reminding them of the mattress specifications stating a p5 is 11” thick and our mattress is only 9” thick and that is NOT “exactly the same”. Eventually they took away the outlet mattress and brought us the p5 we intended to buy, for an additional fee and no warranty mind you. Well, it’s better than the first one but still not as comfortable as the one in the store and it sags in the middle too. I will never purchase a Sleep Number bed again! Really the only thing we like about it is the adjustable base. I’m posting my review here as Sleep Number would not post it on their website so don’t believe their real customer reviews.