Save Your Money!!

I bought a Twin Long i8 I believe while my husband was still alive to make room for his hospital bed. I slept OK on it but don't recall the major back pain I am in now. After he passed, I still fell inside the 1 year exchange policy and upgraded to a Queen i10. So technically I have not even had my Queen upgrade mattress for 6 months! It has lost air so I called and the non-responsive customer service lady who told me that plugs should be in the mattress. First off I am a widow have no help and my back is in major pain from this bed. I had to lift and pull the mattress myself to find NO plugs. She said they would mail me some but if a technician comes out it will cost me $200. I was furious. After spending $3000 for a mattress I was not about to spend another penny when this bed did not hold up to Sleep Number so called standards. Two weeks later I call again and asked where are my plugs? She never sent them. I demanded to speak to a manager and he finally did what she should have from the beginning. I have my plugs but you can't adjust the air chamber with it since you disconnect the hose. THIS BED is RIDICULOUS. SAVE your money. I demanded that they refund me and take this bed away but they did nothing. Since my first purchase of the Twin was over a year ago I can't exchange, EVEN though the QUEEN UPGRADE I have now I ONLY had for 6 months!! I wake up every day in more back pain all over from neck to lower back. I laid on their body pillow with my whole side and back which gave me some relief. But even their "NO SHIFT" body pillow is a joke. It DOES shift. I bought another one to give the pillow another try but after this, I am done. SAVE YOUR MONEY do NOT buy any of these beds!!!!!!!