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Jennifer CWinter Park, FL

The worst bed ever! never had back pain until this bed!

Paid $2499. The day we recieved the bed we were so happy... 30 days in we were in pain. Not just discomfort.. I m talking numb legs, middle of the back pain, shoulder discomfort, I can go on and on. After calling custiomer support they sent us foam pieces to put inbetween the topper and the air chamber. that worked for about 1 month. Then they sent us foam pieces to put under the air chambers.. not any better. So the last draw for us was the foam they sent for the third time.. 3" foam to replace two 11/2" foam?? stupid. They drug us through the ringer for almost a year until we could not take it anymore. I packed it up in boxes at 2am one night ( I really wanted to burn it!) and call the next morning and demanded a retrun or a repalcement. Well since it had been a year they would not replace it with out us purchasing another..?? So we returned it and lost $1000. for shipping and a 30% restocking fee.. This is the worst experiance ever!!

Pros:

User also said: none

    Cons:

    User also said: they never told us when we purchased the bed that it was a " build-a-bed"
    • Long-Term Support
    • Repairs
    • Return Policy
    • Overall Support

    Ratings from this Sleeper

    Back Support

    1 / 5
    Very PoorBack Support

    Always have back aches or stiffness related to this mattress

    Pressure Relief

    N/A
    Not Rated

    Sleep Quality

    N/A
    Not Rated

    Stays "Cool"

    N/A
    Not Rated

    Value

    1 / 5
    Very poorValue

    Not at all worth the money -- a rip off

    Warranty Service

    N/A
    Not Rated