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HowardLancaster, CA

Poor mattress longevity

We have a split king on an adjustable base. We think it was a good purchase, but not a great purchase. The mattresses are about 13 years old (Jul 2020). I had to have the material on the bottom of the mattress replaced as it wasn't much more than a heavy paper and it failed within about 5-7 years. It then wouldn't hold the mattress together. I took them to a local upholstery shop and had them fixed. The side foam isn't standing up. Also, the pump controller display started to fail within 6 years. Some of the LED elements failed to light. It eventually got to where most had failed and you couldn't determine the pressure. We replaced the pump/controllers with an off brand, that works better than the original. We're now looking for complete mattress replacement units.

Cons:

  • Product Quality

Ratings from this Sleeper

Back Support

4 / 5
GoodBack Support

Rarely have back aches or stiffness related to this mattress

Pressure Relief

N/A
Don't knowPressure Relief

Don't know or not sure


Sleep Quality

3 / 5
SameSleep

Sleep quality or quantity has not changed since owning this mattress.

Stays "Cool"

4 / 5
Good"Coolness"

Rarely sleep hot due to this mattress


Value

3 / 5
FairValue

Fair value for the money

Warranty Service

3 / 5
FairWarranty Service

Moderately satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft