I could get wordy but in the interest of saving time lets just say they had no interest in helping resolve my issue when I called them for support on this mattress. I simply stated that the company I bought the mattress from should never had sold it to me because it's not firm enough and I can't use it. The customer service agent basically said, "so sorry". I am telling everyone I know never to buy from them... ever! Horrible support!
Cons:
- Customer Service
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft