Female avatar
LouFlowery Branch, GA

NEVER BUY FROM MATTRESS FIRM AGAIN!

Explained at length to salesman at Mattress Firm that we needed a very firm mattress as that helps our collective hip, neck and back pain. Found great one but he insisted it was known as "the brick" and very bad choice. At double its price he recommended this one..Insisted it would work well with our adjustable base... We had initially on their recommendation, bought a memory foam mattress. He was adamant that the body needs time to adjust to anew mattress and not to return it til just before the 100 day money back guarantee.. We returned it and chose another. After paperwork completed we discovered we would not get a whole new try-out period and it would simply continue the previous mattress trial time... There were only a few weeks left of our initial trial period. After the trial period was conveniently over we started feeling the mattress sagging and my neck and back began to hurt as did my husbabd's hips... The sides are uneven and we tend to roll to the middle. It's become so soft and I suspect that it is NOT in fact optimal for our adjustable base... Mattress Firm has ignored us and refuses to help us. I will never use them again.

Cons:

  • Customer Service
  • Overall Support
  • Surface Integrity
  • Warranty Terms

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

1 / 5
Very PoorPressure Relief

Constant pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

1 / 5
Very poorWarranty Service

Not at all satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft