My mattress was deemed defective. Instead of the company standing behind their product and doing what needed to be done for customer service and to represent their commitment to not having defective products, it took 5 months to have resolution. The company charges delivery and mattress removals (even for their defective product-- not my preference change). I had to call constantly to follow-up, and each step took the maximum amount of time i.e. 3-5 weeks took last day of 5th week. 4-6 weeks took till the last day of the 6th week. I have never been so dissatisfied as a customer and refuse to support Sealy Brands.
Erin FBethel Park, PA
two giant holes created to sleep in
Pros:
User also said: none. I have mattress for 3 years and there are two body craters where two normal body sized people sleep.Cons:
User also said: Warranty process. 5 months start to finish for new mattress. Warranty process does everything to prevent you from a replacement.- Surface Integrity
- Warranty Claims
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated