Not long after we purchased this mattress the comfort layers failed. We sent it to the manufacturer and they fixed the mattress and sent it back. When the took our mattress they gave us a replacement king sized mattress for our queen frame. We since have reported the mattress as failing. This time we have been told that the mattress is fine, when clearly it shows considerable sagging. I have resorted to using a chopping board under the mattress in an attempt to compensate for the sagging. DO NOT PURCHASE THE SEALY PHOENIX RANGE. It is clear the softness comes at the price of adequate support. good luck and happy mattress hunting
Cons:
- Overall Durability
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft