We are 18 months into ownership and have a memory foam mattress that is sagging 1 1/2 inches. Way passed that 3/4 requirement for warranty claim. We have never been in so much pain in our lives. We wake up more tired than when we went to bed, numbness in hands and arms and it feels like a horse kicked us straight in the middle of our backs. The auditor came out for the warranty claim and said he'd never seen a mattress fold up like a taco. My only complaint about mattress firm is that warranty process takes forever. In the meantime, we're dying for good sleep.
Pros:
- Motion Isolation
Cons:
- Overall Comfort
- Overall Durability
- Edge Support
- Long-Term Comfort
- Long-Term Support
- Natural Materials
- Product Quality
- Overall Support
- Surface Integrity
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft