Not Soft and Not Plush

We were excited when our new Saatva Plush Soft Mattress arrived. I had read hundreds of reviews and learned that many people who had initially ordered the Luxury Firm had either exchanged it for the Plush Soft or wished they had started with the latter. Knowing that my husband and I are both side sleepers and would like some extra cushion in hip/shoulder pressure points, we went with the Plush Soft. After the first night, it was obvious that this mattress was neither plush nor soft. We had a very restless sleep and had difficulty finding positions that were comfortable at all. Also, the mattress is VERY springie. Every time my husband rolled over, got up or even coughed, I could feel the bounce in the mattress. As a light sleeper, this was extremely disruptive. When I called customer service after about the issues we were having (after two more sleepless nights), they very quickly offered to send me a mattress topper at no cost. This made me think the softness or lack thereof is a common issue. It was going to take another week or so to get that to us. After about 4 more sleepless nights, we couldn’t wait any longer and decided to return the mattress altogether. A topper was not going to fix of all its flaws. This time, we went into a local brick and mortar store, actually felt the comfort of the mattress options in person and bought one that we are SO happy with. From here on, we’ll never buy a mattress online. Lesson learned.