We found glowing reviews for Saatva on the web and decided to try it. We got the middle-firm mattress initially, and within the 90day trial period, there were depressions on the bed where my wife and I slept, and a noticable "cliff" in the center. We returned the mattress and received the middle-soft model. Again, within the 90day trial period, we had noticable body depressions and a hump in the middle of the bed. While the product was questionable, Saatva had great customer service - 24 helpline and no questions asked on returns.
CharlesWheaton, IL
Doesn't live up to the hype
Pros:
User also said: Great customer service- Customer Service
Cons:
User also said: Very quick wear and depressions where we slept.- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
PoorValue
Poor value for the money
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft