I really like this mattress, they were one of the original direct to consumer mattress companies, and I think that they've truly delivered on their promise to bring a very high quality mattress at a lower price. These days a number of companies follow this model, but most of them are using foams - which are great for some, but just not always my personal preference. The comfort and support mix on this one suit me well, and it sleeps very cool. The only downside is that they stick you with a big delivery cost right at the checkout - still turns into a reasonable price, but it's not a good feeling to get that tacked on at the end, and doesn't feel very transparent. Other than that, the company is great and customer service is phenomenal.
Kenny KBrooklyn, NY
Perfect balance of support and comfort
Pros:
- Overall Comfort
- Customer Service
- Overall Durability
- Edge Support
- Motion Isolation
- Natural Materials
- Price
- Responsiveness
- Return Policy
- Overall Support
- Surface Integrity
- Overall Value
Cons:
- Delivery Cost
- Transparency
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hello Kenny, Thanks so much for your feedback, we really appreciate it! We desire to be as transparent as possible and we are sorry that the delivery fee at the end didn’t seem that way to you. Since we use a third-party delivery service, we charge everyone a delivery fee. It is not a set price, it differs based on how far the delivery trucks have to travel from our factories. Again, it was not our intention in any way to seem misleading about the delivery charge. We apologize for the confusion and we appreciate your business. Thanks for bringing this to our attention and for being a loyal customer. If you have any more concerns or questions, please contact us at 1-877-672-2882.