Service Issues Initially Followed by Great Service

I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as if 100 hands are supporting every inch of my body. I sleep incredibly well and deeply and wake up without knots or kinks. We have had it less than 2 wks, but it feels as if my neck and back pain are resolving and that was the main reason we bought this. I will continue to recommend this company and its product.