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Bill SEast Rutherford, NJ

Saatva customer service is the best

Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very promptly and on time. The delivery was great professional and courteous. I was not ready for them to set it up yet I was still draining my good ole waterbed (yep I said waterbed) Once I received the bed I knew it was a unit of craftsmanship of the highest quality. Now that I have been sleeping on the bed for a few days all I can say is this was the best decision I could have made. I was dreading the time I would have had to spend at the brick and mortar mattress stores listening to salespeople trying to sell you what they want you to buy and not what is best for you. On top of all that I would have had to spend more than twice the amount I did for less quality. All I can say is Saatva is the way to go! After my purchase I received a personal phone call from received a phone call from their Executive Vice President Ed Brians sincerely thanking me for my purchase. That kind of thing just does not happen in this corporate world. Thank you for the personal touch Ed it is something I will remember for a very long time.

Pros:

User also said: The build quality of the mattress and the unbelievable customer service
  • Customer Service
  • Delivery Service

Cons:

User also said: Should have done this a long time ago!

    Ratings from this Sleeper

    Back Support

    5 / 5
    ExcellentBack Support

    Never have back aches or stiffness related to this mattress

    Pressure Relief

    N/A
    Not Rated

    Sleep Quality

    N/A
    Not Rated

    Stays "Cool"

    N/A
    Not Rated

    Value

    5 / 5
    ExcellentValue

    Excellent value for the money -- a great deal

    Warranty Service

    N/A
    Not Rated