I purchased a Carmona Plush Euro Top matress from Furniture Mart almost a year ago, the sales person had me convinced I was getting a high quality mattress and how well rated Restonic was in the industry. Well I wish I had come to this website first to see all the horrible reviews for this mattress company. However, within a few months I came to realize what garbage this mattress is made of. Who states in their warranty that it is normal for a mattress to sink 1-1/12 inches? That is not normal. Its been a year of having this mattress and I can feel every spring, there is a huge divet in the middle of the bed when I sleep on it and roll over onto the other side it is like I'm rolling into a valley. This is the worst mattress I've ever had and I will never recommend this brand to anyone. And it is not the frame support. I purchased the frame from furniture mart as well with a strong middle support. I have also been rotating the mattress clockwise in the spring and fall as your website recommends. This mattress does not even deserve any stars. I did submit a review through the Restonic website and I did also register my mattress. But I highly feel it is not worth the money to actually get a new mattress through the warranty or have them "fix" the mattress as I think their quality of materials is probably so poor it is not worth the transport cost to "fix" it. I've only had the mattress for a year and I'm getting ready to put it in the dumpster, I wouldn't even dare to give this away for free people will have serious back problems if they try sleeping on this mattress, I would rather sleep on the floor.
Sasha AMinneapolis, MN
OVER PRICED GARBAGE
Cons:
- Overall Comfort
- Long-Term Support
- Surface Integrity
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
Hi Sasha, First I want to apologize for any dissatisfaction you’re experiencing with your Restonic mattress. We pride ourselves on happy customers who enjoy many, many nights of better sleep on our mattresses. Second, I’d like to thank you for bringing this to our attention and giving us a chance to make it right. We need to begin with a phone call to arrange to have someone assess the mattress. Can I ask you to contact us with your name and phone number? As soon as we have that information, someone will be in touch and we’ll get moving on getting you a better night’s sleep. Thank you again for the opportunity to make this situation right. Julia
Julia- Will there be any charges or fees to have someone come and assess the bed what about sending it off to get "fixed"? if there is any cost whatsoever there is really no way this problem can be remedied. I refuse to give anymore money to a company that makes inferior products. I appreciate your attempts at trying to resolve the problem but really don't think you have the power to change product development or manufacturing standards.
Official Response
Hi Sasha, Thanks for getting back me so quickly! I won’t know about costs until we talk but I can’t do anything until we talk. I don’t want to see any customer have such a poor opinion of our products and I can assure you, we’ll do everything in our power to turn this situation around. We very much look forward to hearing from you. Julia