This has been the hardest company to work with. My mattress was delivered by 2 gentleman contracting through the the DUMP. These gentleman had my mattress folded in half with a sting around it. So with that being said me and my partner roll to the middle. I have placed a claim where these guys only ask for pictures, no one has come out to my home to verify. MY CLAIM HAS BEEN DENIED due to the delivery guys negligence. I will give this a few days to get resolved otherwise I will be at whatever facility I need to with a news crew because of the hassle. I have been dealing with this since February this company saying their computers are down. Not to mention one of the employees told me they drag their ass to help customer said he was so embarrassed to be working for them. I need resolution immediately. I work hard for my money and you all will not just take my money i want a new mattress or my money back ASAP. This is the saddest company I have ever dealt with the customer service is awful as well as the company. I will be contacting a new crew if I do not get resolution ASAP. My off day id Friday and I will dedicate the entire day to getting this matter handled I will no longer wait. Angry Customer.
Christie SCypress, TX
Poor Service with destroyed mattress
Cons:
- Customer Service
- Delivery Service
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems