Within 1 month we were phoning the seller, Olindes, in Baton Rouge, La. due to the unevenness of the pillowtop padding. Olindes would send out service people, they would measure, use a level, etc., 4 times, always the same answer " nothing is wrong, nothing can be done! We gave up. Within 6 months the padding under the pillow top began to sag @ all pressure points. My husband began to get up after a few hours, due to increased back pain, and sleep in the guest room. Now, the company we purchased the mattress and Ergo bases from is closing, after over 100 years in business. We are very disappointed in your product!! the Richterman family
SylviaBaton Rouge, LA
sagging pillow top
Cons:
- Back Support
- Issue Resolution
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft