Paid quite a bit for set. ($1600) After three years was broke down. Looked like what I like to call "canoes" on each side. Factory rep came and measured the indentations on each side. Said they had a bunch of faulty materials and would redo the pillow top. Factory had seller send it in for us to redo the top. What a crock! It is still that way. My husband said he thinks all they did was stand it up in the warehouse and let the foam come out. It is still bad. Never buy another!
Cons:
User also said: Worst mattress ever! Sagging pillow top! Hard on backs! No true support! Bad warranty!!!- Overall Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
Official Response
We’re very troubled to hear about your experience with your mattress and our customer service. Quality and customer service are core values at Restonic, so thank you for letting us know we disappointed you. We have researched your first name and last initial in our customer service database and could find no order for a return/repair. We also contacted the retailer and they cannot find a record of an issue under the information either. Both Restonic and the retailer want to find out how this happened and work with you to see if we can correct the situation. Please send an email to info@Restonic.com and include as much detail as you can. Please make sure to include a photo of the law label. The law label is a white form sewn into the head or foot of your mattress that says “DO NOT REMOVE UNDER PENALTY OF LAW EXCEPT BY CONSUMER.” We look forward to hearing back from you.