When a company won't take care of the product they represent by backing with fabulous warranty, don't waste your time. We have had this mattress for just a few days over a year. My husband said he was having issues with a body impression on the mattress. So I called Billy Bob's Beds, where we purchased the product and was very disappointed in the LACK OF customer service. I'm really not expecting much from the company either after reading all the negative reviews. Word to the wise, do your homework before purchasing a bed from these people. Terrible to spent close to $1,000 on a mattress to have issues with it so soon... VERY DISAPPOINTED VERY ANGRY
D FBulverde, TX
Wouldn't recommend...BUYER BEWARE...
Cons:
- Customer Service
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
This is supposed to be a review for the bed, not Billy Bobs Beds