Female avatar
SarahFalls Church, VA

Increased back pain and very poor customer service

I have had this mattress for two months and have tried every means possible to contact Real Sleep for a return over the past three weeks with no response to phone calls or emails. They have a 100 day guarantee that is worthless if no one responds.

Cons:

  • Back Support
  • Customer Service
  • Warranty Claims
0

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

1 / 5
Very PoorPressure Relief

Constant pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

3 / 5
FairValue

Fair value for the money

Warranty Service

1 / 5
Very poorWarranty Service

Not at all satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft