Just OK. Wish I had sent back.

I purchased the mattress 11 months ago. The purchase experience, shipping, set up and the quality of the mattress itself are all good. However it is very firm! The first night I felt about like I was sleeping on the floor with no padding. It took me forever to go to sleep, and I tossed and turned all night. I was going to send back but Puffy recommends giving it a few weeks, so I did. As the weeks went on it became easier to sleep in, but was never really 100% comfortable. We teetered with the idea of sending it back at our 3 month mark, but assumed it would continue to soften up some and become more and more comfortable. it did not. 11 months later I feel like I am stuck with a $1700 brick and neither my husband or I sleep well in it, or feel rested in the morning. We both have neck and back issues and we both toss and turn all night long, and often wake up with back aches. I emailed Puffy about it and they didn't seem to care about my unhappiness. If you like sleeping on the floor, or really hard beds, this might be the mattress for you. My advice: don't assume it will get better as time goes on. Mine is still very firm almost a year later.