City Mattress told us this is normal to have depressions like we have. 3,000.00 to have depressions........If you roll over in the middle, you will slide back to either side. I ask the salesman at the Niagara Falls store why he didn't tell me that there would be depressions and he said that all mattresses have depressions. I said like......what, we have never have had a bed do this! We wanted them to replace it with a new bed and they would only offer a discount on a new bed. We will never buy from City Mattress again.
Pros:
User also said: None!Cons:
User also said: The bed has sunk in on both sides where we sleep, with a ridge in the middle.- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (3)
We also bought a prana mattress from city mattress in Niagara Falls. Spent $4000. We are also having issues with impressions of over 1.5 inches. I sleep with a board under my mattress but it's not helping. They won't do anything for us. Never again.
We have since given up battling with City Mattress, put an add in craigslist and sold the bed. We have bought another bed from Carolina Furniture and so far are sleeping well. I am sorry you had a similar experience with City Mattress.........good luck
We pride ourselves on customer service. We've been in business over 50 years and are a family run company. 99% of our customers have told us they would recommend City Mattress to a friend. One third of our business is repeat customers. If you posted one of the two comments above we want to hear from you so that we can exchange your bed. Please contact us so we can help. Sincerely, Stephen Schiller, CEO