After only two years this bed has two huge body imprints. Both our backs are in pain. The bed was super comfortable year 1 and then within 18 months the mattress gave out. Waste of money and still waiting to hear if under warranty.
KerriMilton, MA
Year 2 - mattress needs to go!
Cons:
- Back Support
- Surface Integrity
- Overall Value
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Kent, Your mattress is under warranty if it is only a year and a half old. Please contact the retailer where you purchased it to ask for an appointment with a service manager. Thanks, Katie
I have asked the store to honor the warranty and they are sending out someone to look to see if it applies and falls within the scope of the warranty. In the interim, sleepless in Boston. Thank you, Kerri