We've had this mattress for 2.5 years and are very disappointed with it's durability and support. I'm 6ft 190 lbs and my wife is 5'8' ~ 150 lbs. At first we loved the mattress but over time the foam support broke down. Both sides of our king size mattress sag so bad it's like sleeping in a valley with a huge ridge in between. We have a good 3-4 inch depression on both sides. I now wake with back and shoulder pain every morning and have resorted to sleeping on the couch.
Kevin ROntario, NY
Sleeping on the couch - it's more comfortable!
Pros:
User also said: Comfortable for a year or so- Initial Comfort
Cons:
User also said: Can't flip Cost Durability- Flip-Ability
- Long-Term Support
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (4)
Kevin, They are supposed to have a 20 year warrenty. Call City Mattress!
We bought 2 kings in the last year,bought one,then another.The critter family needed more room with hubby n I ...The extra firm,LOVE THEM,and we shopped around BIG time...The cool jell feeling rocks..We are very satisfied and have sent many people there to get one...Loved that they delivered set up and we payed them on delivery for the second one...No problems what so ever,and we eat sleep watch tv and roll around 24/7 in it...Retired and enjoying 2 grand beds with ease...Soon will be getting one for our houseboat and 2 for our home in the KEYS...Guest need to sleep well to...
This bed has a 1" compression warranty so I would call the store
Official Response
Please reach out to the showroom that you purchased it from.