Prana City mattress has denied any warranties coverage, we’ve owned this less than one year. Too expensive to have issues with a new mattress, next time will buy a different well - known brand that honors it’s warranty
GeorgiaPalm City, FL
customer support service lacking
Cons:
User also said: Price vs quality vs customer care- Customer Service
- Product Quality
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft