After 18 months our mattress which was taken care of properly every day we owned it to warranty specs developed impressions making the bed uncomfortable. Posh and Lavish forced us to pay for an in home evaluation then, when the evaluators said it was a defect, because they adjudicate their own warranties they told us fabricated lies of how we used the mattress and denied the replacement. Don’t waste your money.
Cons:
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Mark, Our customer assistance team informed you yesterday that we were still waiting on pictures and information from your inspector to begin to evaluate your claim after you contacted us last week. We have never received that infomation to even begin the process. We did inform you that the other branded foundations that you purchased with your mattress and the current foundation you were using did not meet the foundation requirements for a mattress of this weight. We did make a recommendation that you use an appropriate frame and an appropriate foundation for your mattress. Kurt Ling Principal Posh+Lavish
Upon reviewing history, it appears that the mattress was, as Posh and Lavish suggested, placed for a time on box springs we purchased from the mattress company for supporting the mattress. These box springs were the likely culprit. Posh and Lavish worked with us and made certain we now had a proper foundation. Upon seeing we had met the foundation requirement, they replaced the mattress. Thank you Posh and Lavish for standing by the product. We revise our review and look forward to many years of comfort.